Your Privacy

1. Privacy

Cemac Interiors Wellington Ltd is committed to protecting your privacy in accordance with the New Zealand Privacy Act 1993 or any successor legislation (“Privacy Act”).

This Privacy Policy describes the practises that apply in our dealings with you and how we collect, use and manage your personal information. We collect the personal information we need to provide our products, services, work with our customers and conduct our business operations.

2. Your Personal Information

“Personal Information” is a term defined in the New Zealand Privacy Act, in general terms, it is any information that can be used to personally identify you. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

3. What Information might we Collect?

The personal information that we may collect and hold includes the following:

  • Name, address and contact details (such as telephone numbers and email addresses);
  • Date of birth;
  • Employment history, educational qualifications and income details;
  • Government related identifiers (e.g. IRD and tax file number and driver’s licence information);
  • Financial information;
  • Details of the products and services provided to you by us; and
  • Other personal information you voluntarily provide to us during the course of interacting with us.

We may also collect sensitive information, such as memberships and health information (for example for the purposes of contact tracing related to Covid-19, or if you access our sites or operate our equipment). We will only collect this type of personal information with your consent.

In your interactions with us, we may include links to various third parties. If we do that, the third parties will be responsible for their content and what they do with any personal information they collect.

4. How do we collect your Personal Information?

We collect personal information from a number of sources including directly from you unless it is unreasonable or not practicable to do so or unless otherwise expressly authorised by you. When we collect personal information, we may do so when you communicate or interact with us, such as when you;

  • Engage with us via correspondence such as purchase orders, requests for quotes, telephone conversations and e-mails;
  • Make inquiries about us, our products and services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints;
  • Contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs;
  • Answer a survey or question we ask;
  • Apply for commercial credit;
  • Use or register on any of our websites;
  • Register for or attend any of our events;
  • Attend any of our sites or locations;
  • Make applications for prospective employment and contracting opportunities with us; or
  • Subscribe to a newsletter, fill out a form or survey, enter or participate in any competitions or promotions.

The collection of personal information on our website, via promotions or our social media pages will be clear from the context (e.g. request to complete information fields) or will state that personal information is being collected at the point of collection.

In addition we may collect information through click tracking (in relation to your use of one of our websites including the content you access and any services you utilise) and through log files or cookies (as further detailed below).

In some instances, we may collect personal information about you from third parties, such as wholesale and retail suppliers of home building, renovating and design related products or services, where you have made inquiries about our products or services to the third parties. Also, we may collect personal information about you from recruitment agencies, marketing agencies, labour hire providers, your employer or from third party medical service providers (which provide medical reports, medical or other services like legal or financial services to us) or credit rating or similar services. In such circumstances, we are relying on the third party to have obtained your consent. We may also collect your personal information from publicly available resources.

5. What happens if you do not provide your Personal Information to us?

If you choose not to provide personal information that we request in connection with our business functions and activities, we may not be able to provide some or all of our products or services to you, engage with you as intended or be able to respond and assist in the manner required. We also may not be able to provide you with information about products and services that you may want or otherwise respond to you in the way we would otherwise have liked.

6. How we hold your Personal Information

All personal information you provide to us is stored securely and may be electronically or physically. We may use a variety of security techniques, including encryption and authentication, to help with the protection and to maintain the availability, security and integrity of your personal information.

We are committed to protecting your information through the following measures:

  • Restricting access to your personal information to only those who need to use it for the relevant purpose;
  • Preventing unauthorised access to IT systems by using firewalls; and
  • Monitoring of IT systems to detect and stop misuse of personal information.

As our websites are linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

7. Why do we collect, use, hold and disclose your Personal Information?

We collect, use, hold and disclose your personal information to operate our businesses, including the following:

  • To design and provide our products and services to you, including information and all services relating to our products and services;
  • To confirm your identity or your authority to engage with us on behalf of another person;
  • To record information regarding products or services purchased from us and to provide further products or services to you, such as product warranties and guarantees, and repair or replacement of products;
  • To assist in providing better products and services to you by tailoring them to meet your needs;
  • To provide you with access to protected areas of our website;
  • To assess the performance of our websites and to improve the operation of our websites;
  • To keep our websites and other online presence relevant and of interest to you, for direct marketing including promotions, newsletters and competitions, to show you advertising and information that is most relevant to you and your interests, and to carry out analysis of market activity, market research and surveys;
  • For promotional and industry activities and functions (including training seminars)
  • To conduct credit checks for invoicing and billing purposes;
  • To provide you with further information about us or other websites or goods or services offered by us or our related companies or which we consider may be of interest to you;
  • To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
  • To contract with you and assess you for employment and contracting purposes;
  • To manage access to our sites, equipment and locations;
  • To manage the health, safety and wellbeing of you and our workforce;
  • To meet our reporting obligations;
  • To update our records and keep your contact details up to date;
  • To process and respond to any complaint made by you;
  • To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (including those relating to tax, fraud, or other illegal activities); and
  • Any other purpose which is stated to you at the time of collection or that you otherwise authorise.

8. Who will we disclose your Personal Information to?

We may disclose personal information to our related companies and other third parties, including:

  • Our employees, other personnel, related companies and affiliates;
  • Third party contractors and providers of goods and services (including parties that may be outside of New Zealand), such as courier and delivery companies, marketing and promotion companies, training and training certification agencies, web analytics services, business support services, travel agencies and information technology service providers;
  • Parties with whom we are in joint venture or otherwise doing business with who need that information to conduct our business;
  • Market research companies who undertake customer surveys for us;
  • Industry bodies or buying groups of which you may be a member;
  • Insurance and finance companies;
  • Professional service firms providing services to us, such as legal or accountancy services;
  • Authorised third party providers of information assurance services;
  • Law enforcement agencies or regulatory agencies where required or authorised;
  • Any entity where required or authorised by or under a law or a court or tribunal;
  • Third parties as set out in the credit reporting policy applicable at the time of opening your trading account; and
  • Any other recipient which is notified to you at the time of collection or that you otherwise authorise.

9. Cookies and other Tracking Systems

We may track traffic patterns on our websites through the use of cookies. A "cookie" is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you.

You can disable your web browser from accepting cookies if you wish. If you do so, you can still access our websites, but not all services may be available.

We may automatically collect general statistical information on our websites about visitors to them, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. However, such information does not refer to you by name or your contact details. We use this data in aggregate to improve our websites. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without your consent.

Our websites or other online presence may contain links to a variety of advertising and thirdparty websites. When you click on one of these links, you are leaving our site and entering another site that we do not control. You should carefully review the privacy statements or policies on any other site that you visit. We have no control over the content or personal information management of these sites.

10. Direct Marketing

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent using various methods including mail, SMS, fax and email, in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications by any of those methods. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

We do not provide your personal information to other organisations for the purposes of direct marketing.

11. If there’s a Breach?

If we believe there’s been a privacy breach, we’ll identify the issues and take steps to minimise any harm.

If we believe the breach has caused, or is likely to cause, serious harm, we’ll contact the Privacy Commissioner and we may also contact the individuals who may be affected. If you believe there has been a privacy breach affecting you, please contact us as soon as possible.

12. Access and Correction of your Personal Information

Where we hold your personal information in such a way that it can readily be retrieved, you are entitled to have access to that information or to obtain our confirmation of whether we hold that information. You can only request information about yourself and before we provide this, we may require some proof of identity. We may require that you meet our reasonable costs of supplying this information to you.

If we are unable to meet your request for access, we will let you know why. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal, in accordance with the requirements of the Privacy Act.

You also have the right the request correction of your personal information. To request access to, or correction of, your personal information held by us, contact us via email on

13. Complaints

You may lodge a complaint by contacting us at

We will deal with any complaint by investigating it and providing a response to you within a reasonable time, provided that we have all necessary information and have completed any investigation required. In some cases, we may need to ask you to put your complaint in writing so that we are sure that we understand it and may also need to ask you for further information or to verify your identity. In cases where further information, assessment or investigation is required, we will seek to agree an alternative timeframe with you.

While we always try to work with you to solve your issue directly, you may take your complaint to the Privacy Commissioner at the Office of the Privacy Commissioner. The contact details for the Privacy Commissioner are available from its website at

14. Change of Ownership

In the event of a change of ownership of all or a portion of our business or the website, your personal information may be transferred to the new owner so that the business and/or website can continue operations.

15. Changes to This Policy

We reserve the right at our discretion to update, amend or revise this Privacy Policy at any time. Amendments to this it will be posted on our website and will be effective when posted.

Please check our website for the current version of our Privacy Policy.

Last updated : 8 October 2020.

16. Contact Us

If you wish to make an enquiry about collection or the use of your personal information, have any questions about this Privacy Policy or wish to make a complaint about a breach of your privacy rights, please contact us on